| Recently, we had a patient call IVPCARE to give us their testimonial in their own words. Click on each of the questions below to
hear about IVPCARE's attention to customer service. |
|
We survey every patient we service. Measuring patient satisfaction is the key to our success. Listed below are a few of our patient testimonials.
|
| "I am so happy with your customer service. The customer always comes first at IVPCARE. Whether it was a billing question, a question about a medication, or a request about getting a medication delivered, your pharmacists and phone operators were always knowledgeable, pleasant, thorough, and quick. I am so impressed with your service that when I switched doctors, and saw that you were on the list, I quickly made a call and made sure it was IVPCARE that took care of all my medical needs. The clinic, whose distributor was different, kept insisting that we use "their people". But I felt, IVP has been good to me, hence I will remain loyal to them. Thank you for everything and keep up the fantastic job you are doing." |
| "I was very impressed with IVPCARE, especially with the representative who called to discuss my order, and with the patient education CD. Thank you for your excellent care." |
| "Superb service all around! I made a call to another competitor that was not very friendly or informative. When I called IVPCARE, the staff was friendly, helpful, and professional. IVPCARE got my business!" |
| "I was very impressed with IVPCARE. This was my first time using injectables and they walked me through - step by step." |
| "Very satisfied with your services and the cost of the medication through your pharmacy. Thanks!" |
"I was very impressed with the staff. They were really nice and helpful. When you are going thru something it's very good to have someone kind to help you. Thanks so much." |
| "Every time I call your staff is exceptionally nice and professional. Your customer service is superior. I only wish I could use you for all my families prescriptions. Thank you for being so pleasant and helpful." |
| "I have used two other pharmacies for medication. ivp has been the most thorough and friendliest. They called to confirm order, told me what day they would call back and what day the medicine would arrive. They made it a very easy process" |
| "Thank you for taking the worry out of ordering and using fertility medications. I was able to place my trust in your staff and focus on the myriad of emotions I was experiencing throughout the IVF process. I really appreciated your assistance and professionalism." |
| "I was very pleased with the professionalism and respect of IVPCARE. I would recommend your service to another doctor/friend. Thank you for your great assistance!" |
| "Don't change anything. I enjoyed you from beginning to end. Every time I called, everyone was very courteous and pleasant to do business with." |
| "I never thought any of my meds would be covered by my insurance but thanks to your great people, 80% of them were! I only had to make my co-pay. I never could have done this w/o their investigating my policy!! Thank you so much!!" |
| "I love the "live chat" on the website. The person is always very helpful." |
| "The packaging of all needed supplies was awesome! It was so convenient! Thanks!" |
| "I was impressed! When I had a question after hours someone promptly returned my phone call. The delivery was incredibly fast." |
| "Internet access to order meds was very user-friendly and expeditious!" |
| "I have always been treated very kindly and appreciate the prompt service. I always get called within a couple of hours of my doctor saying he sent the faxed order. This relieves my mind." |
| "I have been very pleased with the service from IVPCARE. I was initially worried about getting prescriptions in the mail. The phone correspondence is easy, efficient and the people kind & knowledgeable. I received all my drugs in a timely fashion, which is imp for IVF." |
| "Excellent Service! Both times I used IVPCARE, I needed items sent overnight and promptly received them. Also impressed at the length reps went to verify insurance coverage." |
| "You were a pleasure to work with. You handled everything from the prescriptions to my insurance...you even got me coverage on items I didn't think would be covered. Thank You" |
| "This is my second time doing IVF. Using IVPCARE the second time made the whole experience much less stressful. I received service beyond my expectations! Thank You" |
| "The entire experience was wonderful. ivp made the experience so much easier & less stressful than what I had anticipated. Thank you for showing you care." |
| "The service I have received has been absolutely outstanding. The first person I spoke to when calling was Pamela, Dpt 1500. She was absolutely wonderful. She explained everything - as my husband & I have just started the infertility process." |
| "I was very impressed with the total efficiency of the service. They were very knowledgeable and courteous - and called me back, something very rare in this day and age!" |
| "I feel fortunate that my physician uses IVPCARE. Everything has gone very smoothly. Thank You!" |
| "The service was good - very thorough reps - called back when they said they would - good follow up. 24 hour Pharmacist on call - came in handy too." |
| "Your staff makes it look easy. After another companies terrible experience I switched to you. I couldn't have made a better decision." |
| "My experience was very positive. I can't offer any improvements as everything was handled great. Nice to see a company so committed to customer service." |
| "I have no suggestions. IVPCARE has been great to work with. Everyone I have talked with has been very friendly and very helpful. Keep up the great work!" |
| "The educational CD was a lifesaver. I definitely would not have had the confidence with my 1st injection had I not had that! Thank you." |
| "I have been on injectable medication for over one year. I wish I had known about IVPCARE for all of my treatment cycles. The representative was very helpful! The items were packaged so well that I didn't have to try to figure out which needle was for which medication. Thanks!" |
| "Service is right on the mark and packaging is great!" |
| "I am a nurse and I was very impressed with the professionalism of the staff and the procedures for delivering medications. Thank you!" |
| "Everything was great and I loved the service. It's great how the medication and supplies are packaged. Great job!" |
| After using IVPCARE, I would never again go through another pharmacy! "Thank-you. I am having twins on the first try!!!" |
